Loading intelligence
Preparing your experience
Loading intelligence
Preparing your experience
Loading intelligence
Preparing your experience
A major telecom provider deployed Jawib, our AI customer service agent, achieving 85% first-contact resolution and reducing average response time from 8 minutes to under 30 seconds.
The telecom provider was handling 50,000+ daily customer inquiries with a team of 200 agents. Average wait times exceeded 15 minutes during peak hours, and customer satisfaction had dropped to 62%. We analyzed six months of support tickets to identify patterns and build the knowledge base for Jawib.
Deployed Jawib across web chat and WhatsApp channels. The agent was trained on 100,000+ historical conversations and integrated with the billing, network status, and account management systems. During the first month, Jawib handled 30% of all inquiries autonomously while learning from human agent escalations.
Jawib now handles 75% of all customer inquiries without human intervention. First-contact resolution reached 85%, average response time dropped to 28 seconds, and customer satisfaction scores climbed to 91%. The human support team was reallocated to complex cases, improving their job satisfaction by 40%.